How to request deletion
- Send the email from the address registered to your Musicatea account and include that account email in your message.
- If you cannot access that email address, explain this in your request so support can help verify ownership. Never send your password or verification codes.
- Support will verify ownership, explain the expected completion date and any necessary retention, and confirm when deletion is completed. Sending an email starts a request; deletion takes place after verification.
Account and data covered
Your request covers your sign-in account, profile, saved favourites, account-linked learning progress and reading activity, newsletter subscription, and other personal data linked to your account. Deletion applies to the shared Musicatea account used by both the website and Android app. You will lose access to that account and its saved content.
Processing and retention
Requests are reviewed manually. Support will provide the expected completion date after verifying ownership. If records must be retained for legal, accounting, security or fraud-prevention obligations, the response will identify the records, reason and applicable retention period. You can ask support about the status of your request at the same email address.
Data stored on your device
Downloaded PDFs and progress or preferences stored only in your browser or device remain under your control. You can remove downloaded files and clear Musicatea site data through your browser settings. Clearing site data signs you out and removes local preferences and progress.